Professional Office Manager Skills
In the modern trend, with the necessary amount of work, every business needs a talented and enthusiastic office manager who has professional experience as well as enthusiasm, dynamism, and empathy…
Perform daily tasks of an office manager
Keep the office clean and tidy
– As an office manager, the cleanliness and orderliness of your office and your employees is your responsibility. This means that you must work with the cleaning department to have a cleaning schedule to keep the office clean and hygienic to help ensure the health of the employees working in the office.
Answer phone calls and reply to emails
One of your main responsibilities as an office manager will be answering customer calls. This means receiving messages and sending them to the appropriate people in your office. It also means answering questions and solving problems for the rest of your internal office staff.
Recruit and guide new employees
As an office manager, you are responsible for interviewing and recruiting new employees. It is important that you develop a recruitment process and the necessary paperwork to sign the contract of employment. As a manager, it is your responsibility to train new employees and help them quickly adjust to the new environment.
Maintain an office budget
– You may be tasked with taking on and maintaining the office budget. This can range from simple office supplies like ink, paper, and pens to more complex expenses like payroll, utilities, equipment, and money for office design upgrades. Think of all your potential expenses throughout the year and come up with a realistic estimate.
Handling customer complaints and comments
– If there is a serious customer complaint, the manager must be responsible for resolving that complaint. When you receive feedback from customers, it is important that you communicate this information to other departments in your office so that they can adjust their operations accordingly.
Office Manager Build skills
Develop communication skills
To be a good office manager, you will need to develop communication skills both verbally and in writing, to be clear and concise. As a leader, to seek advice and direction to solve the problem. Make sure all your commands are clear and try to be as detailed as possible when giving instructions to people.
Good communication also means being clear and concise in email. Avoid abbreviations in your emails.
Misunderstandings among employees can create chaos and reduce the productivity of your offices. Stand up to solve problems when employees have conflicts.
Can quickly adapt and multitask
– Agility and goal-oriented will help you succeed in an office management position. Typically, you will be involved with multiple departments and be able to contribute to multiple projects at the same time. As an office manager, you will need to lead your team to the end goal and that means dealing with any unexpected issues that may arise.
Keep a calm and positive attitude
– A good office manager is calm under pressure and is constantly a source of motivation for their employees in the office. If you lose your temper, making the wrong decisions will lead to even more chaos in your office. Maintain a professional attitude when communicating with your employees and customers, giving them the advice or help they need.
Indispensable skills of a good office manager
To become a good office manager, you need the following skills:
Proficient in office operations
– With the development of information technology, today’s office business is no longer sitting in a pile of documents and taking notes, very gently we just need to manage on computer software. Therefore, office managers need to equip themselves with computer knowledge, office computer skills, proficient use of software, and supporting devices such as printers, copiers, and fax machines. ,..
Human resource management skills
– The daily work of an office manager is directly related to the main human work, so even though he is not a director or head of human resources, he should also have skills in maintaining, and coordinating relationships as well as managing people.
Project management skills
– Each specific job requires specialized skills, especially for office managers, sometimes their job is to supervise, evaluate and comment on the work of other employees. Therefore, without professional skills, they will not be able to complete their work well.
You can read the previous article here: Handling Office Rental Cost Without Invoices
Meeting management skills
– The main office manager is the one who arranges, arranges, and schedules meetings at the office, announces the time, and prepares and maintains the meeting. More specifically, in many meetings, the office manager can act as the chairperson.
– Although the office manager is separate from other positions such as trade union officer, or administrative staff, for companies or small businesses, sometimes the office manager also concurrently Even union officials, who connect, stir up collective activities, and organize events for the company, so it is best to equip yourself with organizational skills.